Privacy Policy — FleatSot Car Wash & Detailing
This Privacy Policy explains how FleatSot Car Wash & Detailing ("we", "us", "our") collects, uses, shares, and protects personal information when you use our online platform and related services. Our business address is 52 Bennington Heights Dr, East York, Toronto, ON M4G 1A9, Canada. For questions about this policy, please contact us at info@fleatsot.cfd.
1. Information We Collect
We collect information that helps us deliver and improve our services. Types of information include:
- Contact and account information: name, email address, phone number, billing address, and any details you provide when booking services or creating an account.
- Service and transaction data: service selections, appointment dates and times, payment transactions, invoices, and service history.
- Device and usage data: IP address, browser type, device identifiers, pages visited, and interaction data collected via cookies and similar technologies.
- Communications: messages and correspondence when you contact customer support or otherwise communicate with us.
2. How We Use Information
We use personal information for the following purposes:
- To provide and maintain our services, process bookings, and manage appointments.
- To process payments, send receipts, and handle billing inquiries.
- To communicate with you about appointments, updates, promotions, and security notices (where permitted by law).
- To personalize and improve our website and services, including analytics and performance monitoring.
- To comply with legal obligations and resolve disputes.
3. Cookies and Tracking Technologies
We and our third-party service providers use cookies, web beacons, and similar technologies to understand usage patterns, remember preferences, and support essential site functions. You can control cookies through your browser settings; however, disabling certain cookies may limit site functionality.
4. Legal Bases for Processing (where applicable)
When required by applicable law (for example, under the GDPR), we rely on one or more lawful bases to process personal data, including:
- Performance of a contract (e.g., to fulfill a booking or payment).
- Legitimate interests (e.g., to operate and improve our services, prevent fraud, and ensure security).
- Consent (where requested for marketing communications or optional features).
- Legal compliance (e.g., retaining records for tax and regulatory purposes).
5. Sharing and Disclosure
We share information with third parties only as necessary and consistent with this Privacy Policy, including:
- Service providers: payment processors, booking platforms, analytics providers, and IT hosting providers who perform services on our behalf and are contractually bound to protect personal data.
- Business transfers: in connection with a sale, merger, acquisition, or reorganization of our business, where permitted by law.
- Legal requests: to comply with laws, respond to lawful requests by public authorities, or protect rights, property, or safety.
6. International Transfers
Personal data may be processed in and transferred to countries outside your jurisdiction. When transferring data internationally, we take steps to protect your information, such as using standard contractual clauses or other appropriate safeguards where required.
7. Data Retention
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose; we securely delete or anonymize data when no longer needed.
8. Your Rights
Depending on applicable law, you may have rights regarding your personal data, such as the right to access, correct, delete, restrict processing, or object to processing. You may also have the right to data portability and the right to withdraw consent where processing is based on consent.
To exercise your rights, or to ask questions about data handling, contact us at info@fleatsot.cfd. We will respond within the timeframe required by applicable law.
9. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure; absolute security cannot be guaranteed.
10. Children
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child’s information has been provided to us, please contact us at info@fleatsot.cfd so we can take appropriate steps.
11. Third-Party Links and Services
Our site may include links or integrations to third-party websites, apps, or services (such as mapping, payment, or scheduling providers). We are not responsible for the privacy practices of those third parties; please review their policies before providing personal information.
12. Marketing Communications
If you opt in, we may send promotional messages about offers and services. You may opt out of marketing communications at any time by following unsubscribe instructions included in communications or contacting us at info@fleatsot.cfd. Opting out will not affect transactional messages related to bookings or accounts.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable law. Material changes will be communicated by posting an updated policy on our platform. Continued use of our services after changes indicates acceptance of the revised terms.
14. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our practices, contact:
FleatSot Car Wash & Detailing52 Bennington Heights Dr
East York, Toronto, ON M4G 1A9, Canada
Email: info@fleatsot.cfd
This Privacy Policy is intended as a clear, general explanation of our privacy practices and does not create contractual rights beyond those specified in applicable service agreements.